From the time I was met at arrivals, till I was in my car with my driver, Lidya was amazing! Very professional and welcoming. A service I will not hesitate to use again! 5 Stars!!

Umbato provides a superb service for JKIA meet and greet. I use them for all my guests coming into Kenya and they are wonderful to work with.

This review is long overdue! For all the times we have used Umbato Safaris, we have not been disappointed in the least bit. On more than one occasion, the team has displayed their strong commitment to customer satisfaction, from ensuring that all guests are met on arrival, departure or transit to ascertaining that all lost luggage is found and delivered to the respective owners. This service has proved to be second to none. I always rest assured that our guests are in good and capable hands when we have the Umbato Safaris team on the ground. My special thanks to Mark, Lucy, Jeph, Bancy, Ruth, Lydia, Mercy and the rest of the dynamic team for the white glove service they have and are still offering.

I used both the arrival meet & assist as well as departure meet & assist on a recent trip to Nairobi. I was uncertain about booking the departure service as we were flying business class. I thought it would be easy enough to check into the airport. Was I ever wrong! NBO is a very confusing airport. We had to go through at least 3 security checks before getting to our gate. I was very grateful to have the help of Umbato Safaris. I will definitely book this service again when traveling to Nairobi. It was definitely worth it!

Super service! The meet and great was seamless they even arranged to collect my lost bag and had it picked up. Very grateful

Booked Meet & Assist for my parents for arrival and departure. Great service. Cuts the time by 3/4 to get through customs and immigration.

Extremely amazing and wonderful service. Communication pre-arrival was very excellent. Meet & Greet was 5-star. The lady who received is was super exceptional and made us breeze through the queues. I will always use this service anytime I'm in Nairobi.

Ordered several Meet and Assist services at NBO Airport. The greeters were extremely helpful. Service fast. Highly recommended!

Helpful, pleasant and courteous.. I will definitely use this service again. In spite of an error on my part they quickly got it sorted out.

I am happy that I booked the Airport Meet and Assist Service in Nairobi. We were met by staff at customs check and received preferred access to our customs check. Our greeters helped take our bags from the claim area, take us through the check area, and to our vehicle. I would use it again.

Mark, Lucie and Team are excellent; they are incredibly helpful and committed with the Clearence assistance process, airports transfers and hotel bookings. We wouldn't go to Nairobi without their help! Thank you!

Our experience with the airport meet & greet services at KJIA was nothing short of exceptional. They efficiently guided our family through immigration, ensuring a swift process. Beyond that, the assistance extended to retrieving our bags, navigating customs, and seamlessly loading our belongings into our transport. This level of service made our arrival stress-free and convenient. Highly recommended for a smooth and hassle-free airport experience

It was so much easier with Umbato safaris assisting with meeting me and taking me through all the steps to my departure gate. I booked meet and greet for arrivals for myself and my family and some friends and they were amazing. So polite and efficient. Well worth the money and will use them again for any travel I may have.

We did use both the arrival and departure service. Very smooth, highly professional. At the times of our flights, the airport was rather empty. Yet if it's busy, this service can be very valuable. I can recommend Unbato Safari Arrival and Departure service highly.

Have to say that guys gave us an excellent, professional service, that we will definitely use again.

I will ALWAYS use meet and assist flying into Nairobi. The reviews are accurate, from plane to curb it was 10 minutes!!! What a relief to get off the plane after 24-hours of lying and having someone there to meet me, handle my luggage, and navigate me through the passport check point quickly and easily. My guide even waited with me at the curb until my hotel driver appeared. He helped coordinate our connection because we were in two different places, and saw him before I did. It was such a peaceful, wonderful, and welcoming experience to my Nairobi adventure. Well worth it.

The 2 ladies that met me were great and welcoming. They knew just what to do and stayed me all the way through. They even on their own contacted the Safari guide who had been looking for me for over a day. My flights got messed up and I arrived much later that anticipated. They saved me by that act of kindness

Wonderful service. Professional, safe, easy, affordable, responsive. Book without concern. I was met at the NBO airport and taken through the security to the cab who drove me to the Wilson airport. As it was very early, driver waited until airport opened.

Ruth greeted us with a warm smile, and proceeded to zip us right through all the checkpoints at JKIA. We truly appreciate her kindness, and helpful hints provided for sightseeing in Nairobi.

Everything went perfectly and after a long day of travel it was such a relief to be met right at our plane and escorted right out to our waiting car without having to worry about navigating the airport. Totally worth the money. I'll be using this service every time I arrive in Nairobi from now on.