The key to the trip was the Guide. Our guide Pilar was very knowledgeable and informative. Visiting the monuments without the historical background isn't nearly as entertaining and worthwhile as if you have a guide sharing the history and insights into the attraction. Segovia was much more interesting than Avila. My wife and I were glad we took the day trip from Madrid

Did not go on this trip because I found the other Avila/ Segovia trip included more. But I got charged for this one also I tried to cancel but the site would not allow me to do so. Upset that I was told I was beyond the cancel time and still got charged over $90.00!

Segovia is more interesting than Avila. Both Sarah and Rafael were great guides although some streets were not easy to walk on. Need better walking shoes, I guess.

The guides were not at all the usual engrossing guides we have previously had on our Viator experiences. There was no history or information on the entire bus ride to and from our destination. When we arrived explanations were minimal and the guides never waited for the entire party to catch up. We had little or no explanations throughout the entire days tour. There was no attempt to connect with the group. The worst was that they left nine people behind, they never counted to see if the entire group was back at the meeting place. This resulted in a 40 minute delay in returning to Madrid since they now had to go and find them. We have always used Viator in the past but this was a very disappointing experience.

our guide Raphael was full of humor and even though the trip had a lot of walking he kept us interested and looking forward to the next stop... a well organized tour with a great crew!

The drive was great, driver unfriendly and grumpy. Onboard gal a fellow, never had a smile or “welcome”. First stop in Ávila, was very difficult to understand. Left the group and did a self tour. Next tour guide in Segovia, was clear and excellent, engaged, informative, funny. And spent explaining as other tours passed us by.

Both cities are worth seeing. Be aware it's a LOT of walking. I didn't get the entrance fees initially. That was a mistake in booking, but you can buy them at the start of the tour. Definitely make sure you include the entrance fees when you book.

Excellent narration of history of the many houses and cathedrals by guide, Marta. It was very interesting to learn the timeliness of kings, queens and what each built.

There were over 100 people on our tour. The double decker bus we traveled in was comfortable. When we arrived to each city there was one tour guide for 34 people. Our guides, Gloria (Avila) and Daniel (Segovia) were very knowledgeable about their towns. They seemed to know every bit of history there was to know about the place. With 34 people, however, the tours were anything but personal and questions were not encouraged. The tour offered a great way for us to see Avila and Segovia at a reasonable price. The tour was rated a 4 because of the high pressure tactics to purchase the monument entrances through the tour company and the tapa experience. In Avila, when we stopped at Las Murallas restaurant in Avila for the drink of our choice and a tapa, the waiters were in a hurry and pushed water on the guests. For those of us who asked, we were able to have them exchange the water and serve us either beer or wine. The tapa and drink were free. The restaurant tried to push lunch. No one who ordered lunch was happy. They didn't have enough time to eat and didn't care for the food. For those of just having the small tapa, the waiters grabbed our dishes off the table as quickly as possible. Wasn't a comfortable environment. Several of us left and went over to Los Logo's restaurant where we were welcomed.

Roman history in Avila and aqueduct in Segovia. Alcazar was terrific and Segovia a very interesting and beautiful place.

This was an enjoyable day trip. There were about 80 people divided among 3 guides, so it did get a little chaotic at times. I do think that the trip price should include admission to the various monuments. I ended up paying another 50-ish Euros the morning of the trip, and with a lot of people doing that, I felt it did kind of hold things up. Our bus guide gave full explanations of the cities--twice--for both English and Spanish speakers, and our trip guide was also very thorough and spoke excellent English.

Great experience with our knowledgeable and helpful guide Beatriz. She was able to get menu changes to meet our dietary needs and spoke well on history of area in English. We did not feel forgotten!! Wonderful photo opportunities despite the cloudy, cold and rainy moments.

So much history and beautiful scenery, a wonderful experience. Beatriz was an excellent guide, the group wasnt too big... totally recommend

The tour to Segovia was pretty quick and the guide didn't explain a lot of things that Gloria (second guide) explained later at Ávila. Ávila is smaller than Segovia but the tour was much more interesting for all the history facts Gloria gave us.

Avilla and Segovia are worth seeing for sure. This is a large group on a bus that is broken up to three smaller groups once you are in the cities. I don't love large group tours but overall we had a good experience.

What an awesome tour. I’m glad I dressed for the weather because it was very cold. However, Raphael was our tour guide and he was amazing. The scenery was incredible!! I would definitely use Viator to book my excursions again when I come to Madrid.

Very well organized day tour. Very punctual. The guides are very knowledgeable and friendly. Highly recommended.

Khan & Cynthia were friendly, informative, and humorous! Highly wouldrecommend them again. Give them a raise. They deserve it!

It was a good experience. I just wish that you would be more specific about the attractions if there will be in one location or not. This is so your customers will be aware where to meet you if they lost the group. Some people can be old and would like to skip some attractions. This is just to give them options.

The Castle tour was amazing! The Views from Sigovia are Beautiful. Seeing the Aquaducts was inpressive part of history